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We utilise the most suitable strategy for your organisation to achieve seamless business management system implementation, upgrade, and/or integration.

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What We Do

Is Your Business Facing these Challanges?

1. Customer complaints and dissatisfaction affecting your reputation?
2. Inconsistent product or service quality leading to rework and increased costs?
3. Missed deadlines or delivery delays due to process inefficiencies?
4. Difficulty meeting regulatory or customer-specific requirements?

These issues are often symptoms of a lack of a well-structured Quality Management System (QMS).

Here’s the good news: Implementing an ISO 9001 certified QMS can:
✔️Enhance customer satisfaction through consistent delivery of quality products/services.
✔️Streamline operations and reduce inefficiencies.
✔️Improve compliance with regulatory and customer requirements.
✔️Foster a culture of continuous improvement.

Recently, I delivered a bunch of ISO 9001 training (awareness to employees and management, internal and lead auditor, process performance management, problem solving, non-conformance management, etc.) to a group of engaged delegates and clients, helping them understand how a robust QMS can drive their organisation's success.
Seeing businesses grow and thrive through quality improvements is what I’m passionate about.

If you’re considering implementing or improving your ISO 9001 system, I’d be delighted to help. My team at IMPROVED WAYS LIMITED offers:
✔️ Tailored system design and implementation.
✔️ Maintenance and optimisation support.
✔️ Internal and certification audit services.

Let’s work together to transform your quality challenges into strategic advantages. Reach out to explore how we can support your journey to excellence.

Our Services

Custom ISO and Business Management Systems

We design and install tailored ISO-certified management systems, ensuring compliance and operational excellence:
1. ISO 9001 – Quality Management
2. ISO 14001 – Environmental Management
3. ISO 45001 – Occupational Health & Safety Management
4. ISO 50001 – Energy Management
Aerospace Quality Management Expertise

We specialize in designing and installing EN9100:2018 systems (equivalent to AS9100D and JIS Q 9100:2016), meeting the stringent standards of the aerospace industry.
Defence Industry Quality Management

With expertise in NATO AQAP standards, we create robust quality management systems tailored to the defense sector’s unique requirements.
Integrated Business Management Systems

We deliver seamless, integrated systems that unify your quality, environmental, health & safety, and energy management processes for improved efficiency and compliance.
Closed-Loop Internal Audit Systems

Our team manages every stage of your internal audit process, ensuring continuous improvement and compliance with your business management systems.
Supplier Audit Systems

From design to ongoing management, we create closed-loop systems to evaluate and enhance supplier performance, whether new or established.
Comprehensive Training Solutions

We deliver expert-led training programs in quality, environmental, health & safety, and energy management to empower your team with the skills they need.
Performance Optimization

We analyze and enhance your internal business processes to drive performance improvement and increase operational efficiency.
Interim Qualified Staff Support

Need expertise on-demand? We provide highly qualified interim professionals for quality, environmental, health & safety, and energy management roles.
Structured Problem-Solving

Our team identifies and analyzes process challenges, offering tailored solutions through proven structured problem-solving methods.
Automotive Quality Management Systems

We design and install IATF 16949:2016 systems, ensuring compliance and excellence for the automotive industry’s unique demands.

Our Precious Clients

Parker Hannifin Manufacturing Limited, Instrumentation Products Division Europe (Barnstaple and Sheffield)

Projects:

Upgraded ISO 9001:2008 and ISO 14001:2004 management systems of three manufacturing locations to the 2015 standards and integrated them into a Division-wide system.
Provided successful project management, guidance, coaching, and training to achieve single certification for the Division.
Hosted third-party product inspections to support high-value capital projects.
Ensured that all inquiries were dealt with efficiently and product releases were achieved in a timely manner.
Designed, installed, and managed the internal auditing programme for the integrated management system (ISO 9001, ISO 14001, and ISO 45001).
Led Rejects Parts per Million (RPPM) reduction project management to enhance product quality and reduce waste.
Directed transformational projects and facilitated Kaizen events to improve the effectiveness and efficiency of management systems.

Beran Instruments and

Helitune Ltd.

Projects:

Maintained well-established ISO 9001:2008 and AS9100 Rev C management systems for the headquarters location and formulated and implemented a plan to transition to ISO 9001:2015 and AS9100 Rev D.
Supported the client in maintaining non-certified environmental and occupational health and safety management systems.
Assisted other group sales and manufacturing locations in maintaining their local ISO 9001:2015 management systems and successfully hosted customer visits.
Upgraded the client's OHSAS 18001:2007 non-certified occupational health and safety management system to ISO 45001:2018.

Seadrill UK Ltd.

Projects:

Led the design process for an ISO 9001:2015 internal audit programme.
Developed a 3-year ISO 9001:2015 internal audit plan.
Created an Internal Auditing process directive to standardise auditing practices.
Executed the ISO 9001:2015 internal audit plan in line with organisational requirements.
Supported Seadrill UK Ltd. in achieving ISO 9001:2015 certification.
Delivered ISO 9001 sensitisation training to all employees to enhance awareness and understanding.
Designed and delivered process ownership training programmes to build capabilities across teams.

Kelly Bros Ltd.

Projects:

Effectively maintained the ISO 45001:2018 internal audit system, ensuring compliance with standards and improving the efficiency and clarity of occupational health and safety management system documentation.
Provided hands-on support to Kelly Bros Ltd., guiding them through preparation and execution to achieve a successful surveillance and recertification audit, reinforcing their commitment to occupational health and safety excellence.
Acted as a trusted occupational health and safety advisor, offering expert guidance on risk assessments, compliance requirements, and best practices to enhance workplace safety, reduce incidents, and foster a proactive safety culture.

Lineal Software Solutions Ltd.

Projects:

Designed an ISO 9001:2015 Quality Management System (QMS) tailored to the organisation’s needs.
Trained stakeholders and process owners on ISO 9001:2015 principles and requirements to ensure effective understanding.
Supported the implementation of the Quality Management System across the organisation.
Audited the Quality Management System to assess compliance and supported corrective action planning to address identified issues.
Supported the Management Review process and contributed to corrective action planning to drive continuous improvement.
Assisted with Stage 1 and Stage 2 third-party audit events, including preparation, on-site support, and guidance on corrective action planning.

FSD Active Ltd.

Projects:

Designed an ISO 9001:2015 Quality Management System (QMS) tailored to the organisation’s needs.
Trained stakeholders and process owners on ISO 9001:2015 principles and requirements to ensure effective understanding.
Supported the implementation of the Quality Management System across the organisation.
Audited the Quality Management System to assess compliance and supported corrective action planning to address nonconformities.
Supported the Management Review process, ensuring alignment with QMS objectives and effective resolution of identified issues.
Assisted with Stage 1 and Stage 2 third-party audit events, including preparation and guidance on corrective action planning.

Flann Microwave Ltd.

Projects:

Carried out an applied ISO 9001:2015 Quality Management System gap analysis to identify areas of non-conformity and improvement.
Recommended Quality Management System improvement activities to enhance efficiency and compliance.
Supported the planning and implementation of improvement activities, ensuring alignment with ISO 9001:2015 requirements and organisational objectives.
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Solapak Systems Ltd.

Projects:

Designed and developed an ISO 9001:2015 Quality Management System (QMS) tailored to the organisation’s needs.
Trained stakeholders and process owners on ISO 9001:2015 principles and requirements to ensure effective understanding and implementation.
Provided hands-on support for the implementation of the Quality Management System across the organisation.
Conducted internal audits of the QMS to assess compliance and identified areas for improvement, followed by support in corrective action planning.
Facilitated and supported the Management Review process, ensuring alignment with QMS objectives and effective resolution of identified issues.
Assisted with Stage 1 and Stage 2 third-party audits, including preparation, on-site support, and guidance on corrective action planning to address nonconformities.

Welwyn Components / TT Electronics

Projects:

Conducted gap assessments to evaluate conformity and identify areas requiring improvement for AS9100 Rev D aerospace quality management systems.
Performed first-party (internal) audits both onsite and remotely, ensuring comprehensive coverage of the organization’s processes and practices.
Assessed compliance with AS9100 Rev D requirements, focusing on quality, risk management, and process improvement.
Reviewed and evaluated documentation, processes, and records to ensure alignment with standard requirements.
Identified nonconformities, opportunities for improvement, and best practices during audits.
Prepared and delivered detailed audit reports, including findings, evidence, and actionable recommendations for management.
Collaborated with stakeholders to ensure clear communication of audit results and to support the implementation of corrective actions.
Maintained a high standard of professionalism and adherence to auditing principles throughout all engagements.

Aero Stanrew / TT Electronics

Projects:

Conducted onsite gap assessments for aerospace-compliant AS9100 Rev D quality management systems.
Evaluated the organization’s key processes against AS9100 Rev D requirements to identify gaps and areas for improvement.
Provided tailored recommendations to enhance the efficiency and effectiveness of critical processes.
Analyzed process performance data and workflows to identify bottlenecks and opportunities for streamlining.
Advised the client on implementing best practices to align with AS9100 Rev D standards and improve operational outcomes.
Supported the development and refinement of process documentation to ensure clarity and compliance.
Facilitated discussions with process owners to encourage collaborative improvements and ensure alignment with business objectives.
Delivered clear and actionable feedback to guide the client in achieving greater process efficiency and conformity.

Case Study

Case studies are always the best way to show if you know what you are talking about. They demonstrate the logic was used, the tools were selected and deployed, how thorough the investigation was, and, nevertheless, whether the client was happy with the outcome.

On this page, we at Improved Ways Limited share three case studies from our practices. We could have shared a lot more, however, we thought these three represent a wide variety of issues and tools and demonstrate our expertise in quality, environmental, and health and safety improvement projects.

If you are still not convinced, get in touch in Bideford, England so we can share case studies more related to you and your business.

Case Study #1

Case Study: Supporting Compliance with Climate Change Requirements under ISO 9001:2015

The Challenge
A valued client of Improved Ways Limited sought assistance in addressing new climate change-related requirements introduced under ISO 9001:2015, specifically clauses 4.1 (Understanding the organisation and its context) and 4.2 (Understanding the needs and expectations of interested parties). These requirements, further emphasised by the IAF/ISO Joint Communiqué on incorporating climate change considerations into management systems standards, posed a new compliance challenge.
The client needed guidance on integrating climate-related actions into their management system.

Our Approach
Improved Ways Limited developed a structured plan to help the client navigate these new requirements.

1. Contextual Analysis through PESTLE (external issues)
* Conducted a PESTLE analysis to identify political, economic, social, technological, legal, and environmental factors influencing the client’s operations.
* Highlighted key climate-related drivers such as regulatory changes, stakeholder expectations, and the economic implications of climate resilience.

2. SWOT Analysis (internal and external issues)
* Facilitated a SWOT analysis to evaluate the client’s strengths, weaknesses, opportunities, and threats concerning climate change.
* Identified opportunities to enhance their reputation by adopting proactive climate initiatives and recognised risks from non-compliance or supply chain vulnerabilities.

3. Climate-Related Actions
* Assisted in defining climate-related objectives and actions, including resource efficiency improvements, greenhouse gas emissions tracking, and supplier engagement on sustainability practices.
* Supported the client in integrating these actions into their ISO 9001:2015 quality management system.

The Results
Through Improved Ways Limited’s tailored approach, the client successfully aligned with the updated requirements of ISO 9001:2015 and the IAF/ISO Joint Communiqué. Key outcomes included:
* A clear understanding of climate-related risks and opportunities affecting their business.
* Proactive measures to address stakeholder concerns about climate change.
* Integration of climate-related considerations into their management reviews and strategic planning.

The Outcome
By implementing these analyses and action plans, the client successfully addressed the new climate change considerations within their management system. They demonstrated compliance with ISO 9001:2015 and proactively positioned their organisation to meet evolving environmental expectations.
This approach not only ensured conformance but also enhanced the organisation’s resilience and sustainability credentials, fostering long-term business success.

Need Assistance?
If your organisation is navigating similar challenges, Improved Ways Limited is here to help.

📩 Contact: balazs.bagi@improvedwayslimited.co.uk
📞 Phone: +44 7986 558587

Case Study #3

Case Study: Transforming an Inefficient Internal Auditing System for Enhanced Business Performance

The Challenge
A valued client approached Improved Ways Limited with a pressing issue: their internal auditing system was failing to deliver value. Auditing was seen as a tick-box exercise rather than a vital management tool. This approach resulted in missed opportunities to identify, analyse, assess, and mitigate issues, risks, and opportunities. The client's business performance was suffering, and their teams lacked confidence in the auditing process.

Our Approach
The Improved Ways Limited team stepped in to revitalise the internal auditing system and change perceptions about its value. We began by training the client’s existing internal auditors, focusing on the importance of auditing as a proactive tool for driving improvement. Our tailored approach included:
1. Workshops: Interactive sessions where auditors-in-training could bring real-life examples to discuss and seek guidance.
2. Observing Audits: Practical, hands-on learning opportunities where auditors observed live audits conducted by our experts, gaining valuable insights and techniques.
3. Checklist Development: Assistance in creating comprehensive yet flexible checklists to ensure audits were focused and thorough.
4. Report Writing Skills: Training on how to craft clear, actionable audit reports that provide meaningful insights for management.

The Results
The transformation was remarkable. Armed with a better understanding of auditing’s strategic importance, the client’s auditors began uncovering underlying issues, risks, and opportunities that had long gone unnoticed.
These findings led to actionable plans, enabling the client to address root causes, mitigate risks, and seize opportunities. As a result, their business performance improved significantly, demonstrating the true power of an effective internal auditing system.

Conclusion
This case highlights the pivotal role a robust internal auditing process can play in achieving operational excellence. If your organisation is struggling with similar challenges, we are here to help.

Need Assistance?
If your organisation is navigating similar challenges, Improved Ways Limited is here to help.

📩 Contact: balazs.bagi@improvedwayslimited.co.uk
📞 Phone: +44 7986 558587

Case Study #2

Case Study: Transforming an Inefficient Problem-Solving System to Enhance Business Performance

The Challenge
A valued client approached Improved Ways Limited with concerns about their problem-solving process. Investigations into recurring issues were weak, root causes were not properly identified, and the knowledge of problem-solving tools within their team was substandard. This inefficiency meant that issues, risks, and opportunities were not effectively identified, analysed, assessed, or mitigated, resulting in a high cost of poor quality and stagnating business performance.

Our Approach
To address these challenges, the Improved Ways Limited team embarked on a comprehensive programme to empower the client’s problem-solving teams and leaders. Our tailored intervention included:

Training for Problem Solvers: Equipping the client’s team with a solid foundation in problem-solving techniques and tools.

Interactive Workshops: Providing a platform for problem-solving team leaders in training to bring real-life examples for discussion, feedback, and guidance.

Observing Problem-Solving Exercises: Allowing team leaders to observe live problem-solving sessions facilitated by our experts, enabling them to learn practical techniques and strategies.

Tool Selection and Application: Assisting teams in selecting the most appropriate tools for each situation, from problem description to root cause analysis.

Enhanced Brainstorming Techniques: Teaching silent and traditional brainstorming methods to foster creativity and generate actionable solutions.

The Results
The impact of these efforts was transformative. The cost of poor quality was slashed by an impressive 64%, as many underlying product and process issues were identified and addressed. Risks were mitigated, and opportunities were harnessed, leading to substantial improvements in overall business performance.
By embedding a culture of robust problem-solving and equipping their teams with the skills and tools to succeed, the client not only resolved existing challenges but also established a proactive approach to continual improvement.

Conclusion
This case underscores the value of a strong problem-solving framework in driving operational excellence. If your organisation faces similar challenges, we are here to help.

Need Assistance?
If your organisation is navigating similar challenges, Improved Ways Limited is here to help.

📩 Contact: balazs.bagi@improvedwayslimited.co.uk
📞 Phone: +44 7986 558587

Case Study #4

Case Study: Transforming Operational Excellence for a Valued Client

The Challenge
A valued client of Improved Ways Limited struggled with the practical implementation and maintenance of their management system. The system was not well understood or adhered to, internal audits were superficial, and awareness of system requirements was low. Business processes lacked ownership and effective management, leading to extended and unsustainable preparations for third-party audits.

The Approach
Improved Ways Limited’s team conducted a comprehensive listening exercise, engaging a carefully selected group of employees from all departments and hierarchical levels. Using 15 targeted questions, they assessed the organisation’s current situation. Feedback was combined with other available data sources to gain a clear understanding of the systemic challenges.
The IWL team analysed the gathered data and developed a proposal with prioritised recommendations. This was presented to the top management team, highlighting the key areas for improvement and actionable steps.

The Solution
The top management team approved the recommendations and engaged Improved Ways Limited to create a detailed action plan and assist with implementation. Over a nine-month period, the IWL team worked closely with the organisation to address systemic weaknesses and embed sustainable practices.

The Results
Nine months after implementing the action plan, the company experienced remarkable improvements:
- Customer complaints reduced by 89%
- Cost of poor quality decreased by 54%
- Right-first-time ratio consistently above 95%
- On-time delivery exceeding 96%

The management system became an integral part of daily operations, eliminating the need for lengthy preparations for third-party audits. The transformation not only enhanced operational performance but also fostered a culture of ownership, accountability, and continual improvement across the organisation.

Conclusion
Improved Ways Limited’s tailored approach demonstrated how a thorough assessment, stakeholder engagement, and targeted actions could turn around a struggling management system. The client now operates with a robust system that drives performance, reduces costs, and sustains long-term success.

Need Assistance?
If your organisation is navigating similar challenges, Improved Ways Limited is here to help.

📩 Contact: balazs.bagi@improvedwayslimited.co.uk
📞 Phone: +44 7986 558587

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